No1 Property Guide, Walters Corp, Loantec, other associated franchises (“No1 Property Guide”, “No1”, “we” or “us”) recognise and acknowledge the importance of protecting your privacy.
This privacy policy outlines how and why we collect your personal information, how it is used, stored, and distributed, as well as to whom.
Collection of Your Personal Information
There are many aspects of our website that are free and open to the public without requiring any personal information. However, to initiate an enquiry, or gain access to customer support, personally identifiable information is required. Ways we collect personal information may include, online forms, contact forms, enquiry forms, and newsletter subscriptions.
In some cases, where it is unreasonable or impractical to collect personal information from you directly, we will seek to obtain it from others, such as your solicitor, accountant, financial adviser, or a nominated representative. Or from publicly available sources, including social media, from body corporates, on-site managers, vendors, buyers, or landlords.
The personal information we collect can vary based on the enquiry, product, stage of enquiry, and intent.
Personal information we collect includes, but is not limited to:
- Name
- Address
- Phone number
- Postal address
- Financial details (including existing debts, credit history, credit score, assets, income, property valuation)
- Super details (including balance, investment strategy, account,
- Proof of ownership
- Photo identification (including drivers licence, passport, medicare card, and other documents)
- Bank details
- ABN & other business information
- Tax assessments & income notices
- Centrelink & other government agency statements
- Insurance details
- Resume & results of police background checks
Why We Collect Your Personal Information
We collect, hold, use, and disclose your personal information for a number of reasons:
- To interact with you, respond to enquiries, maintain our business records, and otherwise to run our business
- To provide property services, including house and land packages, selling a property, assisting you in buying a property, finding a tenant, and more
- For recruitment and employment purposes
- To provide you with information regarding a product or service you enquired about
- For any reason required or permitted by law
- For any purpose disclosed to you and you have consented or permitted
- For any purpose that is reasonably expected
Sharing & Disclosing of Your Personal Information
We only provide your information to companies under the Walters Corp umbrella, are in alignment with, are legally required to provide your information to, or companies that you have chosen to deal with (such as solicitors, agents, accountants etc).
Companies we work with, and share your personal information with, include lenders, investment strategists, insurance companies, agents, and their representatives. We do not under any circumstances trade or sell your information.
Should you decide not to provide full and accurate information to us, we may not be able to provide appropriate products and services to you. You can check the information we hold about you at any time.
Security of your personal information
We hold your personal information in both paper-based and electronic files. Electronic information is stored on secure servers that are protected in controlled facilities. Details of our security systems are available by contacting our Privacy Officer.
We seek to ensure that personal information that we hold is protected from misuse, interference and loss caused by unauthorised access, modification or disclosure. Our employees and agents are obliged to treat any personal information held by us confidentially.
Company Emailing & Update Policy
No1 Property Guide, other companies under the Walters Corp umbrella, and related 3rd parties, may occasionally send out informative emails to our subscribed recipients. Our emails are sent out to those who have subscribed via our online social media pages, surveys, competitions, through forms on our website, or have used our services. If you receive these emails, you may easily update your personal information or unsubscribe at any time by clicking the links at the bottom of the email.
At any time you can request to get a copy of, or update, the personal information we hold about you. If you wish to find out what information we hold, you can contact us on the details below. No1 Property Guide reserves the right to refuse providing a copy if and when legally acceptable. If we refuse access to your personal information, we will provide you reasoning at that time.
Website Analytics & Statistics
For each visitor on our site, we collect non-personally identifiable information, including but not limited to, browser type, version, language, operating system, pages viewed, page access times and referring website. This collected information is used solely for the purpose of gauging visitor traffic, trends, and delivering personalised content to you while you.
Data Tracking & Cookies
To facilitate and customise your experience with the Website, we store cookies on your computer. A cookie is a small text file that is stored on a User’s computer for record-keeping purposes which contains information about that User. We use cookies to save you time while using the Website, remind us who you are, and track and target User interests in order to provide a customised experience. Cookies also allow us to collect Non-Personally Identifiable Information from you, like which pages you visited and what links you clicked on. Use of this information helps us to create a more user-friendly experience for all visitors. In addition, we may use Third Party Advertising Companies to display advertisements on our Website. As part of their service, they may place separate cookies on your computer. We have no access to or control over these cookies. This Privacy Policy covers the use of cookies by our Website only and does not cover the use of cookies by any Advertiser. Most browsers automatically accept cookies, but you may be able to modify your browser settings to decline cookies. Please note that if you decline or delete these cookies, some parts of the Website may not work properly.
We may use other industry standard technologies like pixel tags and web beacons to track your use of our Website pages and promotions, or we may allow our Third Party Service Providers to use these devices on our behalf. Pixel tags and web beacons are tiny graphic images placed on certain pages on our Website, or in our emails that allow us to determine whether you have performed a specific action. When you access these pages or open or click an email, pixel tags and web beacons generate a Non-Personally Identifiable notice of that action. Pixel tags allow us to measure and improve our understanding of visitor traffic and behaviour on our Website, as well as give us a way to measure our promotions and performance. We may also utilise pixel tags and web beacons provided by our Affiliates and/or Marketing Partners for the same purposes.
Changes to This Privacy Policy
No1 Property Guide reserves the right to make amendments to this Privacy Policy at any time. If you have objections to this Privacy Policy, you should not access or use this website. No1 Property Guide reserves the right to make amendments to this Privacy Policy at any time. If you have objections to this Privacy Policy, you should not access or use this website.
Contacting us
No1 Property Guide welcomes your comments regarding this Privacy Policy at any time. If you have any questions about this Privacy Policy and would like further information, please contadct us by any of the following means during business hours Monday to Friday.
Post:
Attn: No1 Property Guide Privacy Policy
PO Box 3846, Burleigh Heads, QLD 4220
Phone: 0455 037 370
